Using Ring.io and Features

Ring.io Web Phone

• Adding, Recording and Leaving a Voicemail Drop
• What browsers is the Ring.io Web Phone compatible with?
• Disabling the Ring.io Web Phone Extension
• Saving a contact in Ring.io
• Ring.io Dialpad
• Simultaneous/Concurrent Calls

See all 20 articles

Ring.io International Calling

• Ring.io International Calling Rates

Dialer - Placing Outbound Calls

• Dial someone's name in a phone directory

Caller ID

• Assigning Caller ID/CNAM to your Ring.io Number
• Using RingLocal and setting Outbound Caller ID

Eavesdrop and Call Coaching

• How to enable and disable Eavesdropping
• Ring.io Eavesdrop
• Call Whisper/Coaching

Call Recording

• Using Ring.io Call Recording
• Enabling and Setting up Ring.io Call Recording
• Set up Call Recording
• Call Recording Laws

User setup

• Moving or transferring contacts to a different user
• How to enable and disable Call Recording
• How to add, modify and delete users
• Give users admin rights
• Adding or assigning a personal number to a user

Text Messaging and emailing with Ring.io

• Error 30007 when sending SMS/Text Messages from Ring.io
• Does Ring.io support SMS/text message forwarding?
• Can I use a RingLocal number for sending a text message?
• Error 30008 when sending SMS/Text Messages from Ring.io
• How to enable SMS in the Ring.io Admin Portal
• Does Ring.io Support MMS?

See all 8 articles

Advanced Features

• Configuring Dispositions
• Configuring the Time Zone
• Ring.io Emergency Bypass
• Ring.io API for Developers
• Configure Call Queueing
• Configuring Ring Time

See all 9 articles

Ring.io Pay

• Ring.io Pay for Stripe

Auto Attendant Menu

• Auto-attendant or IVR?
• Auto-attendant Greeting
• Auto-attendant Routing
• Department call routing options
• Setting up after hours & holidays
• Enabling user extensions

See all 7 articles

Voicemail

• How to listen and download voicemail in Ring.io
• Creating a Voicemail Greeting
• How to configure voicemail for Departments and User(s)

Caller Experience

• Round Robin Algorithm
• Hold Music

Reporting and Data Collection

• Locating the Ring ID of a call
• Viewing SMS history in the Ring.io Admin Portal
• Live Monitor Reporting Filter
• How to view call history and call recordings in Ring.io
• Email Notifications for Users and Departments
• Ringio Reporting and Call Analytics