Question: I'm experiencing audio issues with the Ring.io Web Phone. Callers cannot hear me or I cannot hear the caller. What is the issue and how can this be resolved?
Answer: The Ring.io team has found that audio issues stem from the users computer not properly detecting the audio device. Below is the type of hardware we recommend to be used with the Ring.io Web Phone along with troubleshooting steps.
Hardware Ring.io supports and recommends
We recommend using a USB headset or headphones with the Ring.io Web Phone.
Hardware Ring.io does not support:
Headsets or headphones that have a 3.5mm connector.
If you are experiencing issues with audio using the Ring.io Web Phone, please try the following troubleshooting steps:
1.) Restart your computer.
2.) Unplug your USB headset and plug the device into a different USB port.
3.) Verify and test your microphone and sound in your system.
Alternatively, you can use this third party tool to test both sound and the microphone.
4.) In your web browser, click the three stacked dots next to the profile picture.
Navigate to Security and Privacy > Site Settings
Under site settings, click Microphone and verify https://app.ringio.com/ and https://admin6.ringio.com are allowed to use your microphone.