Use the Ring.io Reporting Call Legend to identify the outcome of the call.
|Time to selection (TTS)||Duration (in seconds) from when a call is placed to when an option has been selected on the phone tree.|
|Time in Queue (TIQ)||Total time a caller has been in queue.|
|Time Talk (TT)||Talk Time|
|Time abandoned (TA)||Duration (in seconds) from when a call is in queue to when a call is abandoned.|