Ring.io offers callers the ability to receive a callback when a user or department is unavailable to take a call. To configure this option in the Ring.io Admin Portal, follow the steps below.
1.) Log in to the Ring.io Admin Portal.
2.) Navigate to 'Other Settings' under Productivity Features.
3.) Under 'When a User or Department is Unavailable' select 'Offer Callback and Voicemail options to callers'. The default setting is 'Offer just Voicemail to callers'. Click the 'Save' button.
4.) To check for callers that have requested a callback, click the 'Clock' icon at the bottom of the Ring.io Web Phone. A browser window will open displaying recent call history.
5.) A caller who has requested a callback will be indicated with a Blue Arrow and Phone icon. To dial the caller who requested a callback, click the icon. The user will also be notified via email that a callback was requested.
IMPORTANT: If using a custom voicemail greeting, you must announce or instruct callers to 'Press 1 for a callback'. The default voicemail greeting will announce the option for a callback or for the caller to leave a voicemail.