The Ring.io Live monitors allow for administrators to keep track of metrics and call quality throughout the day. Here is more information on the Ring.io Live Monitor.
NOTE: This feature is only available for Ring.io administrators.
The following are the metrics that can be tracked in the live monitor:
Call Progress
Connect Rate
Dispositions Used
Users Checked In
Appointments Booked
Leaderboard for Inbound and Outbound Calls
For more information on how the Ring.io Live Monitor can help your team, read the articles below.
Call Whisper/Coaching
Comments
0 comments
Please sign in to leave a comment.