How to listen and download voicemail in Ring.io

This guide will show you how to listen and download voicemail(s) in Ring.io Web Phone and the Ring.io Admin Portal.

1.) To listen or download a voicemail from the Ring.io Web Phone, click the Clock icon at the bottom of the Ring.io Web Phone. 


2.) A browser window will open showing the recent call history with Ring.io. Click the voicemail icon to listen or download the voicemail. 






To listen or download a voicemail from the Ring.io Admin Portal, follow the steps below!

1.) Log into the Ring.io Administrator Panel.

2.) Click the 'Reporting & Analytics' tab.



3.) Select the user or department.



5.) A report will generate with your call history. You can create reports using the pre-defined options. Below is an example of what a call history report looks like. 

Tip: You can export the call history report to a .csv file! 



6.) To access or download a voicemail, click the voicemail icon.