How to transfer calls with the Ring.io Web Phone

This guide will walk through the process of blind or warm transferring a call with the Ring.io Web Phone.

Blind Transfer: This is a transfer where the caller is not introduced to the party being transferred to.

Warm Transfer: This is a transfer where the caller is introduced to the party being transferred to. 

1.) On an active call, click the 'Transfer' button in the Ring.io Web Phone. Calls can be transferred to an internal or external number. 



2.) To transfer the call to an internal contact or department, select the internal contact or department from the drop down list. 

3.) A conference call can be initiated once a third party has joined the line. To complete the conference (adding third party to the call), click the 'Join' button. 

3.) To cancel a transfer, click the Cancel Transfer button. 




Transferring to an external number 

1.) To transfer the call to an outside number, select 'External Number'. Enter the destination phone number in the 'Transfer to' field. 



2.) Click the Blue transfer button to initiate the transfer. 



The current line will be placed on Music on hold during the transfer process. The user that transferred the call can disconnect at anytime without terminating the call session.

Initiating a conference call

1.) A conference call can be initiated once a third party has joined the line. To complete the conference (add third party to the call), click the 'Join' button. 

2.) To cancel a transfer, click the Cancel Transfer button.