This guide is about Dispositions and Next Actions
Disposition is a call center term used to describe the outcome of a phone call according to the user who participated in it. It is a simple summary that can be used to classify calls by labels that suit the business.
Dispositions can be configured and customized in the Ring.io Admin Portal
With Next Actions you can automate and streamline the flow of logical next steps that a rep would perform related to a phone call.
- Send a follow-up email to the conversation
- Create a follow-up task in the CRM, maybe for an appointment or a demo
- Create a follow-up call a certain time in the future
Next Actions can be configured and customized in the Ring.io Admin Portal