Call Recording is a feature that allows users to record phone calls to their company and personal numbers. This ability is very useful for quality assurance, compliance and training purposes.
How does call recording work?
When call recording is enabled in the Ring.io Administrator Panel, the system can record incoming, personal and outgoing calls. The system will record calls based on the selection in the menu.
How do I know a call is being recorded?
A call that is being recorded will be indicated with a Red record icon.
If a user is marked as 'Don't Record' in the admin portal, calls will not be recoded. This is a setting that can be used for users in a non customer facing role.
The account administrator can access call recordings to all users, except for the ones marked as 'Don't Record'.
Accessing call recordings
NOTE: Only administrators can access call recordings directly from the Web Phone. Non administrators will need to log into the administrator panel to access call history and call recordings.
For information on how to access call recordings, click here!