The Ring.io power dialer is a great feature that allows for users to power dial from any list view or report in your CRM. Have a long list of numbers and want to dial them? To do this, right-click on the contacts list in your CRM and put the Ring.io Web phone to work.
TIP: Refresh the page in the CRM before adding the contact list to the power dialer.
This guide will show you how to use the Power Dialer with the Ring.io Web Phone.
1.) Log into your CRM.
2.) Navigate to the list of contacts where you are looking to initiate a power dialer session. Right click on the contacts, navigate to Ring.io Web Phone and click 'Add contacts to Power Dialer'
3.) The contacts from your CRM will be added to the power dialer.
4.) To start the Power Dialer session, click Start Session
5.) When Auto progress feature is enabled, Ring.io will automatically dial the next caller.
The snooze time between calls can be adjusted using the slide bar. The maximum snooze time is 60 seconds.
6.) To flush the contacts list, click Flush List
7.) To stop a Power Dialer sessions, click the 'Stop' button.
8.) To move to the next caller, click 'Next Call'.
9.) To pause a Power Dialer session, click the 'Pause' button.
NOTE: A maximum of 150 contacts can be added to the power dialer session.