This guide will show you how to mute, transfer and place a call on hold with the Ring.io Web Phone.
How to mute and unmute a call
To mute a call, click the 'mute' button.
To unmute the call, click the 'unmute' button.
How to transfer a call to a department, user or external number
To transfer a call to a department, user or external number, click the 'transfer' button and select the department, user or enter the external number the call needs to be transferred to.
How to place a call on hold
To place a call on hold click the 'Hold' button. At this time, only inbound calls can be placed on hold.