Sometimes you need to enter touchtones on a call. If you're using the Ring.io Web Phone, this is easy to do. Simply click on the icon that appears at the bottom of the Web Phone when in a live call, and start pressing numbers or letters on your computer keypad, and Ring.io will play the tones on the other end.
If you call a business main number and need to dial the name of some lead you're trying to connect to, you may hear a prompt to enter letters. Simply type the letters on your computer keyboard and Ring.io will play the corresponding tone to that letter.