There were some cases in which some calls wouldn't connect due to the lack of coverage for terminating call in some rural areas. Now we have backup providers which provide coverage for almost anywhere in the U.S. and Canada. If one provider fails to deliver the call, we use the first backup provider and if that fails, we use the second backup provider and so on.
Some changes have been made and servers are beefed up so that the majority of the Call Recordings should get processed within 15 minutes of the call being completed. We expect any recording that takes more than 30 minutes to be an outlier.
Searching by phone number is now much faster.
Ring.io Desktop App is significantly faster (about 3-5 x in high contact situations).
Some backend SQL optimizations
Eavesdrop (The ability to join a live call or shadow a user to coach and improve the quality of conversations. You can go off mute and barge into the call to join the conversation.)