Step 1: Find the IP address of your phone
On your phone just touch the LCD screen. The IP address will be 4 numbers separated by dots (i.e. 192.168.1.5)
Step 2: gather the MAC address of your IP phones
Access the phone from a web browser by typing the phone's IP address in the address bar.
Once you see the login page of the phone type admin as username and the admin’s password. The default is admin as well.
You will start at the home page. Please click on the Network Status tab. Once there copy the MAC address of the phone.
Step 2: Open a ticket with Ringio
Send an email to firstname.lastname@example.org with the make and model of your phone, the MAC address and what user will use this phone.
Step 3: Once you hear back from us
You need to factory reset your phone. Normally you can press the menu button on your phone and then select Settings -> Advanced Settings -> Factory reset the phone. If you can't find it please look at your phone's manual.
Once done please login again as an admin to the web page of your phone and go to maintenance tab and select Upgrade on the left column.
Select "Upgrade via" HTTP and put boot.onsip.com as Config Server Path. Then go all the way to the bottom and click on the save button.
If the phone does not reboot by itself please reboot it on the top right corner or power cycle it.
Step 4: Test the phone
The phone might reboot twice. After it stops rebooting please try calling a number to test that it works.