This guide will walk you through giving user(s) administrator access in the Ring.io Admin Portal.
1.) Under users, select the user you wish to grant administrator privileges to, click on Administrator access and Save:
Here is a comparison table of what basic vs administrators can do:
|Have access to the desktop application and can configure their own parameters.||Can login to the web dashboard and make modifications to all users' parameters such as checking them in or out.|
|Can listen to own past calls (if recording is enabled), voicemails, and the department voicemails that they belong to||Can listen to everybody's past calls, voicemails, and through the dashboard all the call reporting statistics.|
|Can eavesdrop on any call|
|Can modify the parameters of all the numbers and departments in the company such as greeting, routing, IVR (menu) trees, etc.|