Sometimes it may make sense to give other users within your company admin rights.
This is really easy to do:
In the Ringio administration website, under Users, select the user you wish to grant administrator privileges to, click on Administrator access and Save:
Here is a comparison table of what basic vs administrators can do:
|Have access to the desktop application and can configure their own parameters.||Can login to the web dashboard and make modifications to all users' parameters such as checking them in or out.|
|Can listen to own past calls (if recording is enabled), voicemails, and the department voicemails that they belong to||Can listen to everybody's past calls, voicemails, and through the dashboard all the call reporting statistics.|
|Can eavesdrop on any call|
|Can modify the parameters of all the numbers and departments in the company such as greeting, routing, IVR (menu) trees, etc.|