Sometimes it may make sense to give other users within your company admin rights.
This is really easy to do:
In the Ringio administration website, under Users, select the user you wish to grant administrator privileges to, click on Administrator access and Save:
Here is a comparison table of what basic vs administrators can do:
Basic Users | Administrators |
Have access to the desktop application and can configure their own parameters. | Can login to the web dashboard and make modifications to all users' parameters such as checking them in or out. |
Can listen to own past calls (if recording is enabled), voicemails, and the department voicemails that they belong to | Can listen to everybody's past calls, voicemails, and through the dashboard all the call reporting statistics. |
Can eavesdrop on any call | |
Can modify the parameters of all the numbers and departments in the company such as greeting, routing, IVR (menu) trees, etc. |
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