Dialer compliance with TCPA

In July 2015, the Federal Communications Commission issued a Declaratory Ruling clarifying how they would consider whether a marketer complies with the TCPA law when making calls.

This is a summary for non-lawyers prepared by a non-lawyer.

Acceptable dialing:

• System must dial one person at a time, and not more
• System must not allow user to abandon more than 3% of all calls
• System must handle busy, disconnected or no answer calls with brief intervention from the rep
• The rep is actively involved before initiating every call

Not acceptable:

• Triple line dialing
• Predictive dialing
• Dialers that hang up on answered calls
• Any dialing platform that can dial thousands of numbers quickly

Ring.io's List Dialer is not an auto-dialer and is designed to comply with the FCC TCPA ruling.

For more detail on the ruling please see this excellent summary prepared by the law firm Allen, Mitchell & Allen