v1.1 Installation URL for Production Org - https://login.salesforce.com/packaging/installPackage.apexp?p0=04t41000002VbWp
v1.1 Installation URL for Sandbox Org - https://test.salesforce.com/packaging/installPackage.apexp?p0=04t41000002VbWp
Introduction
This package installs activity fields that can be used by Ring.io to log call data. There is also a new page layout for Tasks / Activities that displays all these fields, make sure you activate it or copy its design into your Task layout. The page layout contains 4 sample fields for a Ring.io questionnaire. There are also 2 properties for Leads and Contacts that will save the number of times they were called through Ring.io and the date/time of the last contact. Finally, there is a FieldSet in case you want to build your own Visualforce page layout with Ring.io call data.
Activity Object
|
Field Name
|
Data Type
|
What it is
|
Notes
|
Displayed in Layout
|
|
RingioCallRecording
|
URL
|
A link to the audio recording of the call, if one is available
|
|
Yes
|
|
RingioCalledNumber
|
Text |
For outbound calls, the outgoing caller ID that was used, for inbound calls, the number that the caller called.
|
Data type because it doesn’t make sense for SF user to click to call a Ring.io number
|
No
|
|
RingioDepartment
|
Text
|
For inbound calls to company numbers, the department that got the call, e.g “Sales"
|
|
Yes
|
|
RingioDirection
|
Text
|
Either “in” for inbound or “ou” for outbound calls |
|
Yes
|
|
RingioDurationInMilis
|
Number
|
Duration of the call in milliseconds.
|
|
No
|
|
RingioDurationInMins
|
Formula (Number 2 decimals)
|
A formula that converts the duration to minutes |
RingioDurationInMilis/60000
|
Yes
|
|
RingioOutcome
|
Text
|
A 2 letter code that outlines what happened during the call. See https://ringio.zendesk.com/hc/en-us/articles/204167004-Manipulating-Ringio-CSV-call-records-in-Microsoft-Excel-or-Google-Docs for reference
|
|
Yes
|
|
RingioDisposition
|
Dropdown
|
A field to store the disposition value configured by the administrator in Ring.io under Data Collection > Dispositions.
|
|
Yes |
|
RingioRingLocal
|
Formula (Checkbox)
|
Determines if RingLocal was used to make the call |
Not(ISBLANK(RingioRingLocalNumber))
|
Yes
|
|
RingioRingLocalNumber
|
Text
|
The RingLocal phone number that was used to make the call
|
|
Yes
|
|
RingioStartTime
|
Date/Time
|
The date and time of the call
|
|
Yes
|
|
RingioCallHour
|
Formula (Number 0 decimals)
|
Determines the hour of the day when this call was
|
|
No
|
|
RingioVoicemail
|
URL
|
The link to the voicemail audio file containing the voicemail that was left by an inbound caller
|
|
Yes
|
|
RingioVoicemailDrop
|
Text
|
The label of the VM Drop message used to leave a phone call
|
|
Yes
|
|
RingioRingID
|
Text
|
The unique identified of that phone call in the Ring.io system
|
|
No
|
|
RingioConnectedCall
|
Formula (Checkbox)
|
Determines if the call qualifies as a Connect |
RingioDurationInMins >= 2
|
Yes
|
| — demo questionnaire |
|
|
|
|
|
RingioQWhyInMarket
|
Text
|
|
|
Yes
|
|
RingioQLeadRole
|
Dropdown
|
|
|
Yes
|
|
RingioQPurchaseDate
|
Date
|
|
|
Yes
|
|
RingioQCallNotes
|
Text Area |
|
|
Yes
|
Activity standard fields written to by Ring.io
Subject: [Ring.io Dialer Call]
Type: Call
OwnerId: RingioUser > remote > id
Lead Object
|
Field Name
|
Data Type
|
What it is
|
|
|
| RingioCallCount | Number | A counter that is increased every time a call through Ring.io is made |
|
|
| RingioLastCall | Date/Time | The date/time of the last call made to this lead through Ring.io |
|
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