With Next Actions you can automate and streamline the flow of logical next steps that a rep would perform related to a phone call.
- Send a follow-up email to the conversation
- Create a follow-up task in the CRM, maybe for an appointment or a demo
- Create a follow-up call a certain time in the future
You can configure and personalize the actions available to your reps. Reps see the available Next Actions during and after a phone call through the Ring.io Web Phone:
And the Ring.io Desktop App:
To define the Next Actions available, go to the Data Collection tab of the Ring.io Admin portal > Next Actions:
We support several action types:
- Add to Dialer List: adds the current contact to a Dialer List. You can specify either a particular static list or the user’s personal list, which acts as a to-do list. If you’d like the call to be added at a specific time interval when the call should be made, check the Specify Future Date / Time box, and the call will only appear then on the list.
- Execute Data Menu: allows you to invoke data menus that fetch or write data to your CRM.
- Send Email to Contact: you can compose an email template and when the user invokes the action from Ring.io Desktop the app will open the user’s default email client and compose a new email message with the information in the template. Ring.io Desktop relies on the user’s computer default mail handler for mailto: URLs
- Open Web Link: opens in the user’s web browser the link that you enter.