For administrators

User setup

• Add, edit or remove users
• Configure end points for users
• Give users admin rights
• Reset a user's password
• Setting up company phone numbers
• Assigning personal numbers to users

List Dialer

• List Dialer Overview
• Building Dialer Lists
• Static Lists
• Dynamic Lists
• Sales Prospecting Cadence
• How to build a 3-touch cadence with dynamic lists

See all 7 articles

Salesforce Integration

• Salesforce.com Integration Instructions
• Ring.io Managed Package for Salesforce
• Salesforce Call Center integration
• Setting up basic Standard and Custom Fields for Salesforce

Zoho Integration

• Zoho Two Factor Authentication and Ring.io
• Ring.io Zoho CRM Integration via the Zoho CRM API
• Ring.io Zoho CRM Integration via PhoneBridge API

Data Collection

• Next Actions
• Dispositions

Caller experience

• Auto-attendant or IVR?
• Enable and use welcome back routing
• Create your own audio greeting for Ring.io
• Get a professional customized voice greeting
• On hold music
• IVR Voice Menus

See all 9 articles

Auto-attendant

• Auto-attendant Greeting
• Auto-attendant Routing
• Department call routing options
• Setting up after hours & holidays
• Dial By Name
• Enabling extensions

Advanced features

• Live Monitor
• Call Queueing / ACD
• Ringio Reporting and Call Analytics
• For Developers: API Access to Ringio Data
• Ringio Integration with Highrise

For users

How to ...

• Dial someone's name in a phone directory
• Report an issue with a call
• Make calls
• Transfer calls
• Set your outgoing caller ID
• Set your incoming caller ID

See all 16 articles

Power Dialer

• How to use the new Ring.io Power dialer with Zoho CRM
• How to use the new Ring.io Power Dialer with Salesforce
• Using the power dialer

RingLocal

• Enable RingLocal
• Using RingLocal
• What RingLocal number did I use?

SMS

• Using Ring.io SMS

Eavesdrop

• Using eavesdrop or joining a live call

Call Recording

• Set up call recording
• Call recording laws
• Using call recording

Multiple Voicemail Drops

• 1. Record your voicemail drop message(s)
• 2. Initiate a Dialing Session
• 3. Leave a message with voicemail drop

Personal Voicemail

• Set up your personal voicemail greeting
• Listen to your voicemails
• Delete a voicemail

Using your CRM with Ring.io

• Click to Call from Zoho
• Click to Call from Salesforce
• Click to call Chrome extension

Mobile apps

• Ring.io iPhone mobile app
• Ring.io Android mobile app

VoIP phone setup

Configure soft phones

• Xlite with Windows
• Using X-lite with a Mac

Configure IP phones

• Configure Cisco Phones
• Configure Grandstream Phones
• Configure Polycom Phones

Get an IP phone

• Buy an IP phone from us
• Using Ringio with IP Phones that you already own

Best practices

Use cases

• Your company receives mainly inbound calls
• Your company makes mainly outbound calls
• When someone leaves the company
• Why integrate your CRM with Ringio?

Tips and tricks

• Ringio Salesforce.com Integration Tips
• Configuring Salesforce Reports and View Layouts for RIngio
• Manipulating Ringio .CSV call records in Microsoft Excel or Google Docs
• Syncing Ringio with multiple Google Contacts accounts
• If you're forwarding your Google Voice calls to Ringio

Troubleshooting

FAQs

• Downloading the latest version of the Ringio Desktop Application
• Configure a device to receive calls at
• How to transfer calls
• When someone calls my number my IP phone sometimes doesn't ring
• Ringio integration with Zoho CRM
• I'm using a softphone/VOIP phone and have one way/no audio.

See all 7 articles

Network troubleshooting

• Ping test to find problems with your network
• SIP / VOIP Firewall Configuration Guide
• Our partner recommendations for routers that work with VoIP

Ringio desktop troubleshooting

• How to Force Kill a hanging call
• Manual installation of Ringio Desktop
• How to do a clean Ringio Desktop install

VoIP troubleshooting

• Ring.io Web Phone call quality troubleshooting
• Find the IP Address of an IP phone
• Find the Ring ID of a call

Everything else

Miscellaneous

• Call recordings and call log ownership
• Porting phone numbers to or from Ring.io
• Faxing with Ringio
• Integrating Ringio extensions manually or with an existing PBX
• Integrating Ringio extensions with an existing PBX

Billing and accounting

• Where to find the credit card verification code?
• Cancel your account
• Ringio 100% Uptime Guarantee
• Ringio International Calling Rates

Announcements: release notes

• v2.10 Release Notes
• v2.8.0 Release Notes
• v2.0.2 Release Notes
• Ringio Salesforce CRM integration
• v2.0 Release Notes - Ringio Call Center edition
• v1.15 Release Notes - Star Power

See all 15 articles